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CVE-2025-2775

SysAid On-Prem <= 23.3.40 Checkin Proceessing XML External Entity Injection

Published: May 7, 2025Updated: Oct 27, 2025 Sources: CVE List NVD BDUCWE-611
9.3CRITICAL
NVD MITRE
EPSS Score
55.2%
Top 1.1%
CISA KEV
Active Exploitation
Since Jul 22, 2025
Exploits
1 Known
Remediation
Patch Available

Description

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Checkin processing functionality, allowing for administrator account takeover and file read primitives.

No summary for this CVE yet.

CVSS Vector Breakdown

AV:NAC:LPR:NUI:NS:CC:HI:NA:L
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:NPrivileges Required
None
UI:NUser Interaction
None
Scope
S:CScope
Changed
Impact
C:HConfidentiality
High
I:NIntegrity
None
A:LAvailability
Low
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Weaknesses

CWE-611

Affected Products

SysAid On-PremSysAid
On-prem
Enterprise Software / itsm-monitoring
sysaidsysaid
On-prem
Enterprise Software / itsm-monitoring
SysAidSysAid
On-prem
Enterprise Software / itsm-monitoring
sysaidcommercialEnterprise Softwareaka sysaid help desk, sysaid on-prem

Exploitability

CISA Known Exploited Vulnerability
Added to KEV:Jul 22, 2025
Remediation due:Aug 12, 2025

Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

1 exploit source identified

Exploit details including PoC links, Metasploit modules, and scanner templates are available after registration.

View exploit details
Official Patch Available
Am I actually vulnerable?1 Nuclei template available — see how to check your systems. How to verify Rather we check it for you?We'll check your whole external perimeter for exposure — free. Check my exposure

Attack Graph

Products CVE Techniques Tactics

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MITRE ATT&CK

2 techniques
Collection
Initial Access
View detailed technique mapping

References

https://documentation.sysaid.com/docs/24-40-60
documentation.sysaid.com
https://labs.watchtowr.com/sysowned-your-friendly-rce-support-ticket/
labs.watchtowr.com
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2025-2775
cisa.gov
and 1 more references View all →

Timeline

Published
May 7, 2025
Added to CISA KEV
Jul 22, 2025
Last Updated
Oct 27, 2025

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