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CVE-2025-2776

SysAid On-Prem <= 23.3.40 serverurl Proceessing XML External Entity Injection

Published: May 7, 2025Updated: Oct 27, 2025 Sources: CVE List NVD BDUCWE-611
NVD MITRE
9.3CVSSCRITICAL
EPSS Score
73.0%
Top 0.6%
CISA KEV
Active Exploitation
Since Jul 22, 2025
Exploits
1 Known
Remediation
Patch Available
Am I actually vulnerable?1 Nuclei template available — see how to check your systems. How to verify

Description

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.

CVSS Vector Breakdown

AV:NAC:LPR:NUI:NS:CC:HI:NA:L
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:NPrivileges Required
None
UI:NUser Interaction
None
Scope
S:CScope
Changed
Impact
C:HConfidentiality
High
I:NIntegrity
None
A:LAvailability
Low
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Weaknesses

CWE-611

Affected Products

sysaidsysaid
On-prem
Enterprise Software / itsm-monitoring
SysAid On-PremSysAid
On-prem
Enterprise Software / itsm-monitoring
SysAidSysAid
On-prem
Enterprise Software / itsm-monitoring
sysaidcommercialEnterprise Softwareaka sysaid help desk, sysaid on-prem

Attack Graph

Products CVE Techniques Tactics

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Exploitability

CISA Known Exploited Vulnerability
Added to KEV:Jul 22, 2025
Remediation due:Aug 12, 2025

Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

1 exploit source identified

Exploit details including PoC links, Metasploit modules, and scanner templates are available after registration.

View exploit details
Official Patch Available

MITRE ATT&CK

2 techniques
Collection
Initial Access
View detailed technique mapping

References

https://documentation.sysaid.com/docs/24-40-60
documentation.sysaid.com
https://labs.watchtowr.com/sysowned-your-friendly-rce-support-ticket/
labs.watchtowr.com
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2025-2776
cisa.gov
and 1 more references View all →

Timeline

Published
May 7, 2025
Added to CISA KEV
Jul 22, 2025
Last Updated
Oct 27, 2025

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