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CVE-2025-12420

Unauthenticated Privilege Escalation in ServiceNow AI Platform

Published: Jan 12, 2026Updated: Jan 27, 2026 Sources: CVE List NVDCWE-250
9.8CRITICAL
NVD MITRE
EPSS Score
45.5%
Top 1.3%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
Patch Available
Self-Check
Not available

Description

A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to  hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

No summary for this CVE yet.

CVSS Vector Breakdown

AV:NAC:LPR:NUI:NS:UC:HI:HA:H
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:NPrivileges Required
None
UI:NUser Interaction
None
Scope
S:UScope
Unchanged
Impact
C:HConfidentiality
High
I:HIntegrity
High
A:HAvailability
High
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Weaknesses

CWE-250

Affected Products

ServiceNow
commercial·USaka service-now
Now Assist AI AgentsSaaS
Enterprise Software / itsm-monitoring
Virtual Agent APISaaS
Enterprise Software / itsm-monitoring
and 2 more affected products View all →

Exploitability

Official Patch Available
Is your org exposed to CVE-2025-12420?We can run the check for you — a free external exposure review, no install. Check my exposure

Attack Graph

Products CVE Techniques Tactics

Click technique nodes for MITRE ATT&CK details · drag to pan · Ctrl/⌘ + scroll to zoom, or go fullscreen.

MITRE ATT&CK

2 techniques
Privilege Escalation
View detailed technique mapping

References

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2587329
support.servicenow.com
News mentions
1

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