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CVE-2026-48210

Possible information disclosure via External Interface

Published: May 31, 2026Updated: Jul 22, 2026 Sources: CVE List NVDCWE-200
5.7MEDIUM
NVD MITRE
EPSS Score
0.2%
Top 83.9%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
Patch Available
Self-Check
OpenVAS

Description

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

No summary for this CVE yet.

CVSS Vector Breakdown

AV:NAC:LPR:LUI:RS:UC:HI:NA:N
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:LPrivileges Required
Low
UI:RUser Interaction
Required
Scope
S:UScope
Unchanged
Impact
C:HConfidentiality
High
I:NIntegrity
None
A:NAvailability
None
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Weaknesses

CWE-200CWE-269

Affected Products

otrs
commercial·DEaka open ticket request system, otrs itsm
otrsOn-premWeb App
Enterprise Software / itsm-monitoring
OTRS AG
commercial·DEaka otrs, otrs cisincustomerfrontend, otrs community edition, ((otrs))
OTRSOn-premWeb App
Enterprise Software / itsm-monitoring

Exploitability

Official Patch Available
Workaround Available
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Attack Graph

Products CVE Techniques Tactics

Click technique nodes for MITRE ATT&CK details · drag to pan · Ctrl/⌘ + scroll to zoom, or go fullscreen.

MITRE ATT&CK

2 techniques
Collection
Privilege Escalation
View detailed technique mapping

References

https://otrs.com/release-notes/otrs-security-advisory-2026-09/
otrs.com

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