CVE-2026-48210
Possible information disclosure via External Interface
Description
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
No summary for this CVE yet.
CVSS Vector Breakdown
Exploitability
AV:NAttack VectorNetwork
AC:LAttack ComplexityLow
PR:LPrivileges RequiredLow
UI:RUser InteractionRequired
Scope
S:UScopeUnchanged
Impact
C:HConfidentialityHigh
I:NIntegrityNone
A:NAvailabilityNone
Weaknesses
Affected Products
otrs
commercial·DEaka otrs itsm, open ticket request system
OTRS AG
commercial·DEaka otrs, ((otrs)), otrs cisincustomerfrontend, otrs community edition
Exploitability
Official Patch Available
Workaround Available
Attack Graph
Products CVE Techniques Tactics
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MITRE ATT&CK
2 techniques Collection
Privilege Escalation
References
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