CVE-2026-48189
Bypass DedicatedAgentToCustomerGroups Setting
Description
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
No summary for this CVE yet.
CVSS Vector Breakdown
Exploitability
AV:NAttack VectorNetwork
AC:LAttack ComplexityLow
PR:LPrivileges RequiredLow
UI:RUser InteractionRequired
Scope
S:UScopeUnchanged
Impact
C:HConfidentialityHigh
I:NIntegrityNone
A:NAvailabilityNone
Weaknesses
Affected Products
OTRS AG
commercial·DEaka ((otrs)), otrs cisincustomerfrontend, otrs community edition, otrs
otrs
commercial·DEaka otrs itsm, open ticket request system
Exploitability
Official Patch Available
Attack Graph
Products CVE Techniques Tactics
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MITRE ATT&CK
1 technique Collection
References
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