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CVE-2026-23756

GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject

Published: Apr 20, 2026Updated: Apr 27, 2026 Sources: CVE List NVDCWE-79
NVD MITRE
5.4CVSSMEDIUM
EPSS Score
0.1%
Top 96.3%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
No Fix Available

Description

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.

CVSS Vector Breakdown

AV:NAC:LPR:LUI:RS:CC:LI:LA:N
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:LPrivileges Required
Low
UI:RUser Interaction
Required
Scope
S:CScope
Changed
Impact
C:LConfidentiality
Low
I:LIntegrity
Low
A:NAvailability
None
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Weaknesses

CWE-79

Affected Products

helpdeskgfi
Mixed
Enterprise Software / itsm-monitoring
HelpDeskGFI Software
Mixed
Enterprise Software / itsm-monitoring
gficommercialEnterprise Softwareaka gfi software
gfi softwarecommercialIEEnterprise Software

Attack Graph

Products CVE Techniques Tactics

Click technique nodes to view MITRE ATT&CK details. Scroll to zoom, drag to pan.

Exploitability

No known exploits, KEV entries, or remediation guidance available for this vulnerability yet.

MITRE ATT&CK

2 techniques
Execution
Initial Access
View detailed technique mapping

References

https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases
gfi.ai
https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject
vulncheck.com

Timeline

Published
Apr 20, 2026
Last Updated
Apr 27, 2026

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