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CVE-2024-6540

Information exlosure in external interface

Published: Jul 15, 2024Updated: Nov 21, 2024 Sources: CVE List NVDCWE-790
NVD MITRE
5.7CVSSMEDIUM
EPSS Score
0.4%
Top 72.0%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
Patch Available

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

CVSS Vector Breakdown

AV:NAC:LPR:LUI:RS:UC:HI:NA:N
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:LPrivileges Required
Low
UI:RUser Interaction
Required
Scope
S:UScope
Unchanged
Impact
C:HConfidentiality
High
I:NIntegrity
None
A:NAvailability
None
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Weaknesses

CWE-790NVD-CWE-noinfo

Affected Products

OTRSOTRS AG
On-premWeb App
Enterprise Software / itsm-monitoring
otrsotrs
On-premWeb App
Enterprise Software / itsm-monitoring
otrs agcommercialDEEnterprise Softwareaka otrs, ((otrs)), otrs community edition, otrs cisincustomerfrontend
otrscommercialDEEnterprise Softwareaka otrs itsm, open ticket request system

Exploitability

Official Patch Available
Workaround Available

References

https://otrs.com/release-notes/otrs-security-advisory-2024-07/
otrs.com

Timeline

Published
Jul 15, 2024
Last Updated
Nov 21, 2024

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