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CVE-2024-28987

SolarWinds Web Help Desk Hardcoded Credential Vulnerability

Published: Aug 21, 2024Updated: Oct 27, 2025 Sources: CVE List NVD BDUCWE-798
NVD MITRE
9.1CVSSCRITICAL
EPSS Score
93.2%
Top 0.2%
CISA KEV
Active Exploitation
Since Oct 15, 2024
Exploits
No Known Exploits
Remediation
Patch Available
Am I actually vulnerable?1 Nuclei template available — see how to check your systems. How to verify

Description

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

CVSS Vector Breakdown

AV:NAC:LPR:NUI:NS:UC:HI:HA:N
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:NPrivileges Required
None
UI:NUser Interaction
None
Scope
S:UScope
Unchanged
Impact
C:HConfidentiality
High
I:HIntegrity
High
A:NAvailability
None
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Weaknesses

CWE-798

Affected Products

Web Help DeskSolarWinds
On-premWeb App
Enterprise Software / itsm-monitoring
web help desksolarwinds
On-premWeb App
Enterprise Software / itsm-monitoring
SolarWinds Web Help DeskSolarWinds Inc.
On-prem
Enterprise Software / itsm-monitoring
solarwindscommercialUSEnterprise Softwareaka solar winds
solarwinds inc.commercialUSEnterprise Softwareaka solarwinds orion platform, serv-u file server, access rights manager

Attack Graph

Products CVE Techniques Tactics

Click technique nodes to view MITRE ATT&CK details. Scroll to zoom, drag to pan.

Exploitability

CISA Known Exploited Vulnerability
Added to KEV:Oct 15, 2024
Remediation due:Nov 5, 2024

Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Official Patch Available

MITRE ATT&CK

2 techniques
Credential Access
Initial Access
View detailed technique mapping

References

https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987
solarwinds.com
https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2
support.solarwinds.com
https://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/
theregister.com
and 2 more references View all →

Timeline

Published
Aug 21, 2024
Added to CISA KEV
Oct 15, 2024
Last Updated
Oct 27, 2025

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