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CVE-2024-28986

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Published: Aug 13, 2024Updated: Oct 27, 2025 Sources: CVE List NVD BDUCWE-502
9.8CRITICAL
NVD MITRE
EPSS Score
84.6%
Top 0.3%
CISA KEV
Active Exploitation
Since Aug 15, 2024
Exploits
No Known Exploits
Remediation
Patch Available
Self-Check
Nuclei · OpenVAS

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

No summary for this CVE yet.

CVSS Vector Breakdown

AV:NAC:LPR:NUI:NS:UC:HI:HA:H
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:NPrivileges Required
None
UI:NUser Interaction
None
Scope
S:UScope
Unchanged
Impact
C:HConfidentiality
High
I:HIntegrity
High
A:HAvailability
High
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Weaknesses

CWE-502

Affected Products

SolarWinds
commercial·USaka solar winds
Web Help DeskOn-premWeb App
Enterprise Software / itsm-monitoring
SolarWinds Inc.
commercial·USaka serv-u file server, solarwinds orion platform, access rights manager
SolarWinds Web Help DeskOn-premWeb App
Enterprise Software / itsm-monitoring
and 1 more affected products View all →

Exploitability

CISA Known Exploited Vulnerability
Added to KEV:Aug 15, 2024
Remediation due:Sep 5, 2024

Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Official Patch Available
Is your org exposed to CVE-2024-28986?We'll check your whole external perimeter for exposure — free. Check my exposure

Attack Graph

Products CVE Techniques Tactics

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MITRE ATT&CK

3 techniques
Execution
Initial Access
View detailed technique mapping

References

https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986
solarwinds.com
https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1
support.solarwinds.com
https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986
solarwinds.com
and 2 more references View all →
News mentions
1

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