CVE-2024-23794
Agents are able to lock the ticket without the "Owner" permission
Description
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x
No summary for this CVE yet.
CVSS Vector Breakdown
Exploitability
AV:NAttack VectorNetwork
AC:LAttack ComplexityLow
PR:HPrivileges RequiredHigh
UI:RUser InteractionRequired
Scope
S:UScopeUnchanged
Impact
C:HConfidentialityHigh
I:LIntegrityLow
A:NAvailabilityNone
Weaknesses
Affected Products
OTRS AG
commercial·DEaka otrs community edition, otrs, ((otrs)), otrs cisincustomerfrontend
otrs
commercial·DEaka otrs itsm, open ticket request system
Exploitability
Official Patch Available
Workaround Available
References
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