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CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

Published: Jul 15, 2024Updated: Nov 21, 2024 Sources: CVE List NVDCWE-266
NVD MITRE
5.2CVSSMEDIUM
EPSS Score
0.3%
Top 83.5%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
Patch Available

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

CVSS Vector Breakdown

AV:NAC:LPR:HUI:RS:UC:HI:LA:N
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:HPrivileges Required
High
UI:RUser Interaction
Required
Scope
S:UScope
Unchanged
Impact
C:HConfidentiality
High
I:LIntegrity
Low
A:NAvailability
None
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Weaknesses

CWE-266NVD-CWE-noinfo

Affected Products

OTRSOTRS AG
On-premWeb App
Enterprise Software / itsm-monitoring
otrsotrs
On-premWeb App
Enterprise Software / itsm-monitoring
otrs agcommercialDEEnterprise Softwareaka otrs, ((otrs)), otrs community edition, otrs cisincustomerfrontend
otrscommercialDEEnterprise Softwareaka otrs itsm, open ticket request system

Exploitability

Official Patch Available
Workaround Available

References

https://otrs.com/release-notes/otrs-security-advisory-2024-06/
otrs.com

Timeline

Published
Jul 15, 2024
Last Updated
Nov 21, 2024

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