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CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

Published: Jul 15, 2024Updated: Nov 21, 2024 Sources: CVE List NVDCWE-266
5.2MEDIUM
NVD MITRE
EPSS Score
0.3%
Top 81.1%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
Patch Available
Self-Check
OpenVAS

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

No summary for this CVE yet.

CVSS Vector Breakdown

AV:NAC:LPR:HUI:RS:UC:HI:LA:N
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:HPrivileges Required
High
UI:RUser Interaction
Required
Scope
S:UScope
Unchanged
Impact
C:HConfidentiality
High
I:LIntegrity
Low
A:NAvailability
None
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Weaknesses

CWE-266NVD-CWE-noinfo

Affected Products

OTRS AG
commercial·DEaka ((otrs)), otrs community edition, otrs cisincustomerfrontend, otrs
OTRSOn-premWeb App
Enterprise Software / itsm-monitoring
otrs
commercial·DEaka otrs itsm, open ticket request system
otrsOn-premWeb App
Enterprise Software / itsm-monitoring

Exploitability

Official Patch Available
Workaround Available
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References

https://otrs.com/release-notes/otrs-security-advisory-2024-06/
otrs.com

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