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CVE-2024-13606

JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

Published: Feb 13, 2025Updated: Feb 18, 2025 Sources: CVE List NVDCWE-200
NVD MITRE
7.5CVSSHIGH
EPSS Score
0.4%
Top 68.6%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
No Fix Available
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Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

CVSS Vector Breakdown

AV:NAC:LPR:NUI:NS:UC:HI:NA:N
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:NPrivileges Required
None
UI:NUser Interaction
None
Scope
S:UScope
Unchanged
Impact
C:HConfidentiality
High
I:NIntegrity
None
A:NAvailability
None
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Weaknesses

CWE-200NVD-CWE-noinfo

Affected Products

JS Help Desk – AI-Powered Support & Ticketing Systemrabilal
On-prem
Enterprise Software / itsm-monitoring
js help deskwiselyhub
Mixed
Enterprise Software / itsm-monitoring
rabilalcommercialEnterprise Software
wiselyhubcommercialEnterprise Softwareaka js help desk

Attack Graph

Products CVE Techniques Tactics

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Exploitability

No known exploits, KEV entries, or remediation guidance available for this vulnerability yet.

MITRE ATT&CK

1 technique
Collection
View detailed technique mapping

References

https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2?source=cve
wordfence.com
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/includes/classes/uploads.php
plugins.trac.wordpress.org

Timeline

Published
Feb 13, 2025
Last Updated
Feb 18, 2025

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