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CVE-2023-5421

Possible XSS execution in customer information

Published: Oct 16, 2023Updated: Nov 21, 2024 Sources: CVE List NVDCWE-20
3.5LOW
NVD MITRE
EPSS Score
0.4%
Top 69.8%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
Patch Available
Self-Check
OpenVAS

Description

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

No summary for this CVE yet.

CVSS Vector Breakdown

AV:AAC:LPR:HUI:NS:UC:LI:LA:N
Exploitability
AV:AAttack Vector
Adjacent
AC:LAttack Complexity
Low
PR:HPrivileges Required
High
UI:NUser Interaction
None
Scope
S:UScope
Unchanged
Impact
C:LConfidentiality
Low
I:LIntegrity
Low
A:NAvailability
None
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Weaknesses

CWE-20CWE-79

Affected Products

OTRS AG
commercial·DEaka otrs community edition, otrs cisincustomerfrontend, ((otrs)), otrs
OTRSOn-premWeb App
Enterprise Software / itsm-monitoring
((OTRS)) Community EditionOn-premWeb App
Enterprise Software / itsm-monitoring
otrs
commercial·DEaka open ticket request system, otrs itsm
otrsOn-premWeb App
Enterprise Software / itsm-monitoring

Exploitability

Official Patch Available
Workaround Available
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Attack Graph

Products CVE Techniques Tactics

Click technique nodes for MITRE ATT&CK details · drag to pan · Ctrl/⌘ + scroll to zoom, or go fullscreen.

MITRE ATT&CK

3 techniques
Execution
Initial Access
View detailed technique mapping

References

https://otrs.com/release-notes/otrs-security-advisory-2023-09/
otrs.com

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