CVE Tools
Sign in

CVE-2023-5421

Possible XSS execution in customer information

Published: Oct 16, 2023Updated: Nov 21, 2024 Sources: CVE List NVDCWE-20
NVD MITRE
3.5CVSSLOW
EPSS Score
0.4%
Top 71.0%
CISA KEV
Not in KEV
Exploits
No Known Exploits
Remediation
Patch Available

Description

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

CVSS Vector Breakdown

AV:AAC:LPR:HUI:NS:UC:LI:LA:N
Exploitability
AV:AAttack Vector
Adjacent
AC:LAttack Complexity
Low
PR:HPrivileges Required
High
UI:NUser Interaction
None
Scope
S:UScope
Unchanged
Impact
C:LConfidentiality
Low
I:LIntegrity
Low
A:NAvailability
None
Open in CVSS calculator →

Weaknesses

CWE-20CWE-79

Affected Products

OTRSOTRS AG
On-premWeb App
Enterprise Software / itsm-monitoring
((OTRS)) Community EditionOTRS AG
On-premWeb App
Enterprise Software / itsm-monitoring
otrsotrs
On-premWeb App
Enterprise Software / itsm-monitoring
otrs agcommercialDEEnterprise Softwareaka otrs, ((otrs)), otrs community edition, otrs cisincustomerfrontend
otrscommercialDEEnterprise Softwareaka otrs itsm, open ticket request system

Attack Graph

Products CVE Techniques Tactics

Click technique nodes to view MITRE ATT&CK details. Scroll to zoom, drag to pan.

Exploitability

Official Patch Available
Workaround Available

MITRE ATT&CK

3 techniques
Execution
Initial Access
View detailed technique mapping

References

https://otrs.com/release-notes/otrs-security-advisory-2023-09/
otrs.com

Timeline

Published
Oct 16, 2023
Last Updated
Nov 21, 2024

Unlock Complete Vulnerability Intelligence

Get the full picture for CVE-2023-5421 and every CVE in our database. Create a free account — no credit card required.

Create Free Account
Plain-language analysis
Impact assessment and exploitation scenario in plain English
Attack graph visualization
Interactive attack path and kill chain mapping
Exploit details & PoC links
ExploitDB, Metasploit, GitHub PoCs with direct links
Nuclei scanner templates
Ready-to-use vulnerability scanner templates
Full remediation guide
Patch instructions, workarounds, and compliance impact
Interactive AI chat
Ask questions about this vulnerability in natural language
Related vulnerabilities
Semantically similar CVEs and attack patterns
REST API & MCP access
Integrate vulnerability data into your workflows