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CVE-2026-20109

Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerability

Published: Jan 21, 2026Updated: Jan 26, 2026 Sources: CVE List NVD BDUCWE-79
4.8CVSSMEDIUM

Description

Multiple vulnerabilities in the web-based management interface of Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device.  These vulnerabilities exist because the web-based management interface does not properly validate user-supplied input. An attacker could exploit these vulnerabilities by injecting malicious code into specific pages of the interface. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information. To exploit these vulnerabilities, the attacker must have valid administrative credentials.

CVSS Vector Breakdown

AV:NAC:LPR:HUI:RS:CC:LI:LA:N
Exploitability
AV:NAttack Vector
Network
AC:LAttack Complexity
Low
PR:HPrivileges Required
High
UI:RUser Interaction
Required
Scope
S:CScope
Changed
Impact
C:LConfidentiality
Low
I:LIntegrity
Low
A:NAvailability
None

Weaknesses

Affected Products

cisco systems inc.commercialUSNetworking Infrastructureaka cisco systems, cisco
ciscocommercialUSNetworking Infrastructureaka cisco systems, cisco systems inc.

Attack Graph

Products CVE Techniques Tactics

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Exploitability

0 exploit sources identified

Exploit details including PoC links, Metasploit modules, and scanner templates are available after registration.

View exploit details
Official Patch Available

MITRE ATT&CK

2 techniques
Execution
Initial Access
View detailed technique mapping

References

Timeline

Published
Jan 21, 2026
Last Updated
Jan 26, 2026

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